In light of the current situation with COVID-19, we wanted to share an update on what we, as a business, are doing.
Our first priority is obviously the health and safety of our staff. During this time of uncertainty, we want to reassure you that we are closely following Government advice and putting specific measures in place to minimise possible risks. At the same time, we are taking all steps to continue to service our customers and maintain manufacturing in both locations.
In line with UK Government guidelines, we have put in place facilities for remote working in our customer services, sales, accounts and quality departments. This should enable these functions to continue to operate through the period of disruption. However, if possible in the first instance, could you contact us by email as inbound call handling will be more limited during this time.
With the above in mind we would kindly request for orders to be placed through our website. For those who have not signed up or created an account, please follow the steps on the website. If you have any difficulties, please do email firstname.lastname@example.org
We just want to reassure you that we remain open for business and will take all possible steps to maintain a service throughout the coming weeks. We are prioritising current orders and working hard to pull forward delivery dates in case of any further disruption. We may also look at part shipments of priority items for you or logical parts of an order ready to ensure supply is maintained.
If you expect to need to place orders in the next few weeks. it would be very useful to receive them as soon as possible so that we can plan for them and manage our supply chains. I’m sure you’ll understand that any shipment dates we quote may be subject to revision as the situation develops.
Within our operations we have put in place appropriate controls and cleaning regimes to minimise the risk of spreading the virus. The latest work, funded by the US Government, indicates that the Covid-19 virus can survive on surfaces without a host for a maximum of 3 days. On this basis, there is not an identified risk of infection from our products or packaging.
As you will appreciate, the landscape is rapidly changing, but we will continue to provide updates as appropriate. Please kindly ensure that this communication is shared within your business. In the meantime, if you have any questions please don’t hesitate to contact me or a member of my team.
Thank you for your continued support and we wish you all the very best in this developing situation.
Joseph Lewis | Business Development Manager
4D RUBBER COMPANY LTD.
T: 01773 763134